Orders typically take 1-10 business days to process. This does not include shipping time. For more information, please contact our customer service department and they will be able to provide more information about the status of your order.

We provide tracking on all shipments. Please note that you will only receive your order after it has been processed and shipped from our warehouse. We kindly ask that you update your tracking number up to 7 days after receiving shipping confirmation via email.

In most cases, when an item displayed on our site is no longer available, a message will appear on the product detail page indicating that the item is “out of stock.” Once an item is back in stock it will appear on the website, unfortunately we don’t have any precision as to when it will be available. We recommend you keep an eye on our website to see upcoming new styles or restocks!

We will start processing your order as soon as we receive it, so we are unable to make any changes or modifications to your order after it has been placed and confirmed, so please ensure that all information entered is accurate before ordering. If your order has shipped and you’re not completely satisfied, visit our Returns Policy to learn how we can make you happy again.

Please note that any orders placed prior to creating your account will not appear in your account. Only orders placed after creating an account will be visible.

Please contact us immediately within 24 hours of placing your order, but we cannot guarantee that we will be able to make the necessary adjustments.

All orders shipped to incorrect addresses will be the customer’s responsibility. Customer must resubmit new order.

We will not be responsible for packages and/or additional charges associated with shipping to an incorrect address.

Please note that you have 30 days from the date you receive your order to contact us.

When returning the item, please provide the tracking number for our reference and to expedite the process. For returns/exchanges, it is the customer’s responsibility to return the item at their own expense.

We are not responsible for stolen, lost or undelivered packages. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver the package to explain the situation and provide them with your tracking number.

Please also note that in rare cases, customs may delay the shipping of some packages.

You will see your refund within 2-5 business days of the processing date. However, depending on your financial institution, it may take up to 10 business days for your funds to reflect on your statement.

Please note that all sales are final and cannot be returned.

Customs/International Fees; the recipient of the package will be responsible if these charges appear on their credit card statement. For more information, please see our Customs and International Fees Policy under “Shipping and Delivery.”

We are not responsible for any additional fees your country may charge for imported items and the customer is solely responsible for paying any additional customs fees.

Banking Institution Fees; We do not charge any bank fees (such as international bank fees) nor do we charge any of these fees, any additional fees charged by your bank are paid by the customer. If you notice any unusual bank charges, we recommend contacting your credit card company for more information. Pack your return; we will not require customers to purchase new components from their shipping company (such as a new shipping box or shipping accessories) to ship the item back as we are not responsible for shipping packaging fees. Please try to use the original shipping box/bag and materials.

Please contact us via email within 24 hours of receiving the defective item.

Price adjustments are only allowed if the item is reduced in price on our website. If an item decreases in price within 1 hour of the purchase date, we will provide one (24) price adjustments if your request is made within this period. This does not include items purchased on final sale or using a promotional/discount code.

To receive price adjustments for eligible items, please email us your order number. Once price adjustments are applied, the item is final sale and cannot be returned/exchanged.

Please note that we do not price match.

In the unlikely event that you receive a different product, we would like to resolve any issues related to the incorrect item immediately. Please contact our customer support team by phone and provide the order number and incorrect item name and number.

Sorry we missed you. Once your package is received and processed at our warehouse, we will attempt to contact you to reship and if we do not receive a response within 24 hours before reshipping, we will issue a refund. To avoid the package being returned to the sender again, we encourage you to track your order very closely to ensure your availability matches the arrival date.